Shipping & Returns
Shipping across Canada
|Province||Under 1kg||Over 1kg|
AB (Free Sherwood Park pickup option at checkout)
AB (Free Shipping on orders over $125)
|BC, SK, MB (Free Shipping on orders over $125)||$15||$20|
|ON, QB, NS, NB (Free Shipping on orders over $150)||$18||$25|
NFLD & LAB, PEI, NWT, Yukon, Nunavut
(Free Shipping on orders over $150)
|Country||Under 1kg||Over 1kg|
|USA (Free Shipping on orders over $250)||$18.50||$25|
UK Standard Shipping Air Tracked 7-10 Bus Days $50
Australia & New Zealand
Standard Shipping Air Tracked 7-10 Bus Days $50
(Free Shipping on orders over $250)
Note* Duty and Taxes may be applied upon receipt of items that are shipped to alternative countries (Outside Canada) and will be the responsibility of the customer.
Orders placed after 2pm Friday will be processed the following Monday. Orders will go out on a daily basis Monday to Friday. However, please allow 2-3 business days as unforeseen circumstances may arise.
Return and Refund Policy
You have 30 business days to return an item from the date you received it.
Acrylic templates must be inspected by you immediately upon delivery for any damage that may have occurred during shipping. Acrylic templates damaged due to customer error are neither returnable nor refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging where applicable.
You must have the original receipt or proof of purchase.
International sales are FINAL sale
Once we receive your item, we will inspect it and notify you on the status of your refund.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within your card issuer’s policies.
Shipping costs are non-refundable, and will be deducted from your refund.
Thank you for shopping at Jaylilly Handmade.